If you are having problems, first I suggest shutting down the 47 apps running in the background. I am running an iPhone 6S with iOS 12.1.3 and my app just loaded and logged into my network in about 8 seconds. My network is a 1st rev Netgear WNDR 3700 with a WN3000RP network extender. Refer to below link for supported router list: If IPV6 is enabled, logging in to the router using the genie app will fail. The NETGEAR genie app currently does not support IPv6. The NETGEAR genie app does not work with a wireless extender or repeater. The NETGEAR genie only works when your mobile device is connected to a NETGEAR router that is in router mode, not in access point mode. The NETGEAR genie app does not work if your mobile device is connected to the router’s guest network. Securely connect smart phones and tablets to your home wireless network with a QR code thanks to EZ Mobile Connect.Stream music and video files anywhere in your network from your smartphone or tablet.Easily control your home network through the genie dashboard.You can access the following router settings using the NETGEAR genie app: wireless settings, network map, Parental Controls, guest access, traffic metering, MyMedia, and more. While on your home network, the NETGEAR genie app allows you to access router features with your mobile device. The NETGEAR genie app is an easy way to manage, monitor, and repair your home network-from the palm of your hand. WNDR3400, WNR2000 + other older router modelsįor a list of supported products, please visit here:.Please download the NETGEAR Orbi App for all Orbi WiFi Systems. You can check if the firmware version loaded on your router on the top-right corner of the page is now updated.Please download the NETGEAR Nighthawk App for all NETGEAR WiFi routers. Once the router is ready, you will be redirected to the NETGEAR genie settings page. Once the upload process is complete, the router will automatically reboot.The router will now download the new firmware and it will proceed with uploading the firmware once the it is finished with the download process.After it is done, it will show you the details of the new firmware. The router will now attempt to connect to the NETGEAR servers to gather the information about the new firmware.After logging in to the router settings page, click on the " A router firmware update is available" message on the page to initiate the update process.It will also automatically open a web browser that will show you the router login page. After hitting Next, the genie will say that the firmware check is completed and it will provide the instructions on how to manually update the firmware.Click here to get it." will redirect you on the same firmware information page. Note: Clicking on the message " A new firmware upgrade is available. If the genie detects a new firmware for your router, it will show you the information about it.Note: If there is no firmware update available for your router, this message will show up stating that you have the latest firmware. After clicking on the Router Update tab, hit the Next button to check for firmware availability.Click on the arrows on the top-right corner to see the tab for Router Update. After logging in, you will be redirected to the Wireless Settings of your router.You can perform a factory reset by following the steps on this. Otherwise, a factory reset is needed to restore the router to factory defaults. Please try other passwords that you might have changed to. If the default password is not working, you might have changed the password to access the configuration page. The default username is admin while password is the default password. Note: The username and password is case sensitive. On the Router Settings page, you will be required to type in your username and password for the router.Note: You can either click on the Router Settings on the left hand panel or on the " Click here" link under the Router Settings thumbnail. Open the NETGEAR genie software and click on Router settings.To update router firmware using the genie software: You can download the latest NETGEAR genie software on this. Please visit for the list of the supported routers. This steps are only applicable if you are using a router that is supported or compatible with the NETGEAR genie software. Note: Please make sure that you are using the latest NETGEAR genie software on your computer. This article will guide you to update the firmware of your router using the NETGEAR genie software.
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